Terms of Use

Draft – being checked by a UK solicitor. Last updated Fr 13.11.26. Questions: veniway.bg@gmail.com

1. About these terms

1.1 These terms are an agreement between you and (to be completed) ("VeniWay", "we"). In VeniWay, the 10% we take on some transactions is called the software fee. 1.2 You accept them by pressing "I agree" when you register or when we publish a new version. VeniWay records the version, date and time. If you do not agree, do not use VeniWay. 1.3 Other documents also apply: the Privacy Policy; for drivers, the agreement with their service partner and the Fairplay Terms of their service partner; for service partners, the Data Processing Agreement (and a Service Partner Agreement [TO DRAFT]).

2. Who can use VeniWay

2.1 You must be 18 or over and give true details. 2.2 Roles: service partner (a company that delivers for a carrier, and its owner/staff), driver, admin. A group lets one owner manage several companies after each company owner accepts the invitation. A group is not a legal person and is only a way to manage: each company still issues its own Driver Invoices and pays its drivers. Everything for the group's "bubbles" is paid from the group's wallet, run by the group owner; a company that joins a group agrees that its wallet balance is moved into the group's wallet. [FUTURE: if the owner later names a management company behind the group, that company becomes the account holder of the group's wallet and the Depot Management Agreement applies.] 2.3 One person – one account. Do not share your password. Tell us at once if you think someone else used your account.

3. What VeniWay does – and does not do

3.1 VeniWay records reports, calculates results (score, division, Fairplay), prepares invoices (Driver Invoices) for service partners, and runs a wallet for points and tokens. 3.2 VeniWay is a tool. The contract for delivery work is between the service partner and the driver, not with us. We are not the employer or the client of any driver, and we do not decide who works, how much they are paid, or whether they are self-employed. Each service partner is responsible for its own contracts, Fairplay rules, payments, tax, right-to-work checks and health and safety. 3.3 Templates we provide (for example a driver agreement or Fairplay Terms) are examples, not legal advice. Service partners must have them checked by their own adviser before use. 3.4 Results depend on the carrier's data. If the carrier's data is wrong or late, results may be wrong until it is corrected. Service partners must check a Driver Invoice before they pay or deduct anything, and must give drivers a way to dispute it. 3.5 VeniWay is not connected to, or approved by, InPost, Yodel, Google or PayPal. Their names are used only to describe the data and services VeniWay works with.

4. Service partners

4.1 You confirm you are authorised to act for the company you add, and that you are allowed to give VeniWay its drivers' data. 4.2 You are the controller of your drivers' work data and we process it for you under the Data Processing Agreement. 4.3 You will tell your drivers about VeniWay (our Privacy Policy helps) and give them a way to review automatic charges by a person. 4.4 Taking over a company already in VeniWay ("claim"), changing its owner, or merging duplicates needs the evidence we ask for. We may refuse or reverse a change if the evidence is not enough or someone shows a better right. 4.5 Two ways to bring in reports – private or shared. (a) Uploaded by hand (files from your computer): not verified; only you (and your group) see them; they never go into shared results. Exception: the old depot-wide reports (up to 2023) cover the whole depot; once uploaded they are seen by every company connected to that depot (Privacy Policy §7). (b) Through the VeniWay bot (Connect Gmail / the report mailbox): verified as coming from the carrier; they go into your reports and into the shared results of your depot – tournaments, the Rank List, the depot picture and the driver passport – which the other service partners of the same depot can see. 4.6 Shared results – a separate, clear choice. Before the bot starts, you tick a separate box (not pre-ticked): "I agree that my verified reports are shared with the other service partners of the same depot in VeniWay (tournaments, Rank List, depot picture)". They are never shown outside that depot and never with prices [TO CONFIRM: tournaments between depots – only after the carrier agrees in writing (letter 13)]. You can stop sharing at any time (Settings); results already used in a finished tournament stay in it. 4.7 You confirm you are allowed to share. By ticking 4.6 you confirm that sharing these reports does not breach your agreement with your carrier (for example its confidentiality terms) and that you have told your drivers (Privacy Policy, Rank List). If a claim is made against VeniWay because you were not allowed to share, you will cover VeniWay's loss. 4.8 ICO data protection fee. You confirm that your company has paid the UK data protection fee to the Information Commissioner's Office, or is exempt from it (check with the ICO self-assessment at ico.org.uk), and that you will keep it up to date. VeniWay may ask for your ICO registration number.

5. Drivers

5.1 Price by quality, measured by the Fairplay calculator. A service partner does not pay one price for different quality: the Fairplay calculator measures the quality of your work in Feedback Reward Points (😄 – the unit of the Service Quality coefficient), and minus points mean a lower price for the service. On your Driver Invoice this is the line "Service Quality coefficient (Fairplay)". A charge lowers the coefficient and a reward raises it – charge and reward change the coefficient, not money; the price follows the coefficient. Your service partner sets the Fairplay rules (the price levels); you see and accept them in VeniWay before they apply to you. 5.2 You can see the data behind your results and your Driver Invoice lines and dispute them with your service partner. 5.3 Your division and results are shown to other VeniWay users at your depot (the depot's Reports and Rank List, tournaments, the depot map) and, through your driver passport, to any signed-in VeniWay user – see the Privacy Policy §7, where you can also object.

6. Wallet, points and tokens

6.1 Feedback Reward Points (😄, "FBR Points") are earned from work results and are used in tournaments, Let's Bet and Fairplay. FB Tokens 🍓 can be bought with PayPal from (to be completed) and are used to pay for the subscription and paid services in VeniWay (for example the bot and the invoice calculators). You can exchange 🍓 for 😄 (free) and 😄 for 🍓 inside VeniWay; the exchange 😄 → 🍓 carries the software fee (10%), the same for all points whatever their source. The rate is shown before you confirm. 6.2 Points and tokens are not money, are not a deposit, earn no interest and cannot be exchanged for money unless a later version of these terms says so. 6.3 Tournaments and Let's Bet – a game with points. Tournaments and Let's Bet use Feedback Reward Points (😄) only. Before you join or place a stake, VeniWay shows the rules of that tournament: who may take part; how the result is calculated (the "Golden 5"); the entry, if any; how the prize fund is made (entries, the creator's prize, the riders' share of Let's Bet); and what happens on a tie, a cancellation or when there is no winner (entries and stakes are returned, or the fund is rolled over, as shown). In Let's Bet a participant may back only themselves; other viewers may back any participant. VeniWay takes no fee from tournaments or Let's Bet – entries and stakes go to the prize fund and the riders, as shown (owner's decision 28.10.2026). Entries, stakes and winnings are points: they are not money, are never paid out in money and cannot be exchanged for money with VeniWay. 6.3a Trophies. A cup or medal is won by result, stays with the winner and gives one right to choose a gift from the list shown for it ("Champion's gift"); it cannot be bought, sold or transferred. Gifts are shown as "Coming soon" until they can be claimed. 6.4 Auto-pay ("Direct Debit" in VeniWay – pays from your wallet, not from your bank account) needs your separate consent and can be stopped any time with Stop. 6.5 If a PayPal payment is reversed after the tokens were spent, the amount becomes a debt you owe us.

7. Paid features and offers

7.1 Prices are shown before you pay. We tell you at least [30] days before a free feature becomes paid; nothing becomes paid for you without your new agreement. 7.2 "Connect Gmail – free for the first 100 accounts": free for the accounts that take one of the first 100 places, for that import. If we later charge for the bot, the price applies only to new imports after you have seen and accepted it. 7.3 Subscriptions: we remind you before each renewal where the law requires, and you can cancel easily in VeniWay.

8. Acceptable use

Do not: upload data you are not allowed to share; upload fake or altered reports or invoices; try to see other companies' data; attack or overload the system; use VeniWay to harass anyone; post defamatory or unlawful content in comments or feedback.

9. Suspending and closing accounts

9.1 You can close your account at any time (data the law requires us to keep stays – see the Privacy Policy). 9.2 We may suspend or close an account, after telling you why where we can, if: these terms are broken; there is a security or fraud risk; the account is a duplicate or was created for someone else; or it belongs to the old system and must be claimed again by its real owner. History is kept; only the log-in stops. [Question 19 – old 2024 accounts: we suggest an e-mail to the old address when it exists.]

10. Our responsibility

10.1 We take reasonable care to keep VeniWay working and the data safe, but we cannot promise it will always be available or error free. 10.2 For business users (service partners): our total liability in any year is limited to the fees you paid us in that year [or £…], and we are not liable for loss of profit or indirect loss. 10.3 For consumers (if any – for example drivers using paid features): your legal rights are not affected. 10.4 Nothing limits liability for death or personal injury caused by negligence, or for fraud.

11. Intellectual property

VeniWay software, design, the names "VeniWay" and "Fairplay" as used in VeniWay, the logo and the guides belong to us. You keep the rights in data you upload, and give us the right to use it to run VeniWay for you.

12. Changes to these terms

We publish the new version in VeniWay with at least 14 days' notice (sooner only if the law requires). You accept by pressing "I agree"; if you do not, you may close your account.

13. Law

These terms are governed by the law of England and Wales. Consumers living in Scotland or Northern Ireland may also bring claims in their local courts.

Contact: (to be completed) · Version [0.1-draft] · [date]